Our Policy

We hope you love your purchase! However, if for any reason you’re not completely satisfied, we’re here to help.

You may return or exchange your item within 14 days of purchase, provided it is unused, in its original condition, and returned with its original packaging. Please also include your receipt or other proof of purchase.

To return your item, please send it to: Minoma, Woodham Court, Martyrs Lane, GU21, 5NJ, Surrey, Woking, United Kingdom

Please note that the original shipping charges and the cost of returning your item are non-refundable, unless the item is damaged or faulty. We recommend using a tracked shipping service when returning your item to ensure it arrives safely.

Once we receive your return, we’ll inspect the item and notify you as soon as possible whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Unless the item was damaged or faulty, the refund will exclude the original shipping charges.

If you have any questions about your return or refund, please don’t hesitate to get in touch with us—we’re always happy to help.

Damaged or Faulty Items

We’re sorry if your order hasn’t arrived in perfect condition.

If your item arrives damaged, is faulty, or you’ve received the wrong product, please contact us as soon as possible. To help us resolve the issue quickly, include your order number, proof of purchase, and a photo clearly showing the item’s condition.

Once we’ve reviewed your claim, we’ll let you know the outcome as soon as possible. If your claim is approved, we’ll provide a full refund, including any reasonable return postage costs, provided you include a copy of your postage receipt.