Effective Date: 17^th April 2026

At MINOMA (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit www.minoma.co.uk or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

MINOMA is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

MINOMA

Website: www.minoma.co.uk

Email: hello@minoma.co.uk

Postal Address: Woodham Court, Martyrs Lane, GU21 5NJ, Woking, Surrey, United Kingdom

2. Information We Collect

We may collect the following types of personal information:

• Your name
• Billing and delivery addresses
• Email address
• Telephone number (if provided)
• Order history
• Payment information (processed securely by our payment providers)
• Communications you send to us
• Technical information such as your IP address, browser type, device information and website usage data

3. How We Collect Your Information

We collect information when you:

• Place an order
• Create an account (if you choose to)
• Contact us by email or through our website
• Subscribe to marketing communications (if you choose to)
• Browse or interact with our website through cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver your purchases
• Respond to your enquiries
• Provide customer support
• Process refunds and returns
• Improve our website and customer experience
• Comply with our legal obligations
• Detect and prevent fraud
• Send marketing communications where you have chosen to receive them

We will only send marketing emails where you have given your consent, and you can unsubscribe at any time.

5. Our Legal Basis for Processing

Under UK GDPR, we process your personal information because:

• It is necessary to fulfil a contract with you (such as processing your order)
• We have a legal obligation (such as maintaining accounting records)
• We have a legitimate business interest (such as improving our website or preventing fraud)
• You have provided your consent (such as subscribing to marketing emails)

6. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers, including providers such as Stripe, PayPal and Square where available.

MINOMA does not store your payment card details.

7. Sharing Your Information

We only share your information where necessary to operate our business, including with:

• Payment providers
• Delivery and courier companies
• Website hosting and technology providers
• Professional advisers (such as accountants)
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

8. Cookies

Our website uses cookies and similar technologies to ensure it functions correctly, enhance your browsing experience, and support the services we provide.

Cookies are small text files that are stored on your device when you visit a website. Depending on the features and services available on our website, we may use the following types of cookies:

• Essential cookies – These cookies are necessary for the operation of our website. They enable core functionality such as secure browsing, shopping basket functionality, checkout, fraud prevention, and website security. These cookies cannot be disabled through our website.
• Functional cookies – These cookies remember your preferences and settings to provide a more personalised browsing experience.
• Analytics cookies – Where used, these cookies help us understand how visitors interact with our website so that we can improve its performance and user experience. We may use trusted third-party analytics providers for this purpose.
• Marketing cookies – Where used, these cookies help us measure the effectiveness of our marketing activities and, where applicable, provide more relevant advertising.

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences using the cookie settings available on our website, where applicable, or by adjusting your web browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

9. Website Analytics

From time to time, we may use trusted third-party analytics services to help us understand how visitors use our website and to improve its performance, functionality and user experience.

Where such services are used, they may collect information such as pages visited, time spent on the website, browser type, device information and general location data. This information is used in an aggregated or anonymised form wherever possible and is not intended to identify individual visitors.

Where required by law, analytics technologies that rely on non-essential cookies will only be used with your consent.

10. Marketing Communications

From time to time, we may offer you the opportunity to receive marketing communications about our products, services, promotions or other updates.

If you choose to receive marketing communications, we may use your contact details to send you information that we believe may be of interest to you. We may also use trusted third-party service providers to help us manage and distribute these communications on our behalf.

We will only send marketing communications where you have given your consent or where we are otherwise permitted to do so under applicable law. You can withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting and tax obligations.

When your information is no longer required, it will be securely deleted or anonymised.

13. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict how your information is used
• Object to certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

14. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.

15. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we use.

The latest version will always be published on this page together with the effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

MINOMA

Website: www.minoma.co.uk

Email: hello@minoma.co.uk

If you are unhappy with how we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113